California Consumer Privacy Act (CCPA)

Notice for Block9 LLC
Effective Date: April 2, 2025
Website: www.block9.app

At Block9 LLC ("Block9," "we," "us," or "our"), we provide consulting, services, and educational resources focused on blockchain technologies, including Bitcoin and Stacks. We’re committed to protecting your privacy and complying with the California Consumer Privacy Act (CCPA). This notice explains how we collect, use, and disclose personal information from California residents, as well as your rights under the CCPA. We are technology professionals, not financial consultants, and our offerings aim to empower users with blockchain knowledge and tools.

1. Personal Information We Collect
We may collect the following CCPA-defined categories of personal information, depending on your interactions with us (e.g., via our website, services, merchandise, or educational offerings):
Identifiers: Name, email address, phone number, mailing address, or IP address.

Internet or Network Activity: Browsing history on www.block9.app, device information, or interactions with our content (e.g., forms submitted, pages visited).

Professional or Employment Information: Job title, company name, or business contact details if you engage us for consulting or services.

Commercial Information: Details about services (e.g., wallet setup assistance), products (e.g., custom merchandise via Printify, resold items, gift cards), or affiliate purchases (e.g., via Amazon, SoloSatoshi LLC, Ryder) you request or view, including payment transactions.

Inferences: Insights about your blockchain interests based on your engagement with us.
We do not collect sensitive financial data (e.g., bank account numbers) directly, but our payment processors (Apple Pay, Visa, PayPal, Stripe) may handle payment-related information to complete transactions. Our focus is on technical education and support, not financial advice.

2. How We Collect Your Information
We collect personal information:
Directly from You: When you contact us, sign up for educational content, request services, schedule via our Site, or purchase products/gift cards via www.block9.app (powered by Shopify).

Automatically: Through cookies or similar technologies on www.block9.app, facilitated by Shopify and Google Analytics, to track usage and improve experience (see our Privacy Policy).

From Third Parties: Via partners or platforms we use, including:
Google apps (e.g., Google Meet) for client meetings.

Printify for custom merchandise fulfillment and shipping.

Payment processors (Apple Pay, Visa, PayPal, Stripe) for transactions.

Affiliate partners (Amazon, SoloSatoshi LLC, Ryder) if you purchase through their platforms via our Site links.

3. How We Use Your Information
We use your personal information to:
Provide consulting, how-to assistance (e.g., wallet setup), educational resources, merchandise (custom via Printify, resold, or gift cards), and facilitate affiliate product links.

Respond to inquiries or service/product requests.

Process payments via Apple Pay, Visa, PayPal, Stripe, integrated with Shopify.

Schedule and conduct client interactions (e.g., via Google Meet).

Improve our Site, services, and offerings.

Communicate updates, promotions, or blockchain content (opt-out available).

Analyze trends to enhance our technical support and education.
Service Terms: All purchased services, merchandise, and gift cards are non-refundable, including initial shipping costs, unless we’re at fault (e.g., wrong item shipped). We commit resources upon purchase, and refunds are not offered except as required by law—see our Refund & Rescheduling Policy. We do not sell your personal information to third parties for monetary gain; our mission is blockchain empowerment, not data monetization.

4. How We Share Your Information
We may disclose your personal information to:
Service Providers: Third-party vendors assisting our operations, including:
Shopify: Hosts www.block9.app and processes interactions (e.g., purchases, forms).

Google: Provides tools like Google Meet and Google Analytics for meetings and analytics.

Printify: Fulfills and ships custom merchandise, using data (e.g., names, addresses) for delivery.

Payment Processors: Apple Pay, Visa, PayPal, Stripe handle transactions securely on our behalf.

All are bound by contracts to protect your data and use it only for our purposes.

Business Partners: Affiliate partners (Amazon, SoloSatoshi LLC, Ryder) receive data when you purchase through their platforms via our Site links, under their privacy policies.

Legal Obligations: If required by law, regulation, or legal process (e.g., court order).
We do not "sell" your personal information as defined by the CCPA.

5. Your CCPA Rights
As a California resident, you have:
Right to Know: Request details about the categories and specific pieces of personal information we collect, use, or disclose about you.

Right to Delete: Request deletion of your personal information, subject to exceptions (e.g., legal compliance, transaction records).

Right to Opt-Out: Opt out of personal information sales (not applicable, as we don’t sell your data).

Right to Non-Discrimination: We won’t discriminate against you (e.g., deny services, charge different prices) for exercising these rights.

6. How to Exercise Your Rights
Submit requests via:
Email: support@block9.app (mailto:support@block9.app)

Online: www.block9.app/ccpa-request
We’ll verify your identity (e.g., via email or prior interaction details) to process your request. You may authorize an agent with written permission. We’ll respond within 45 days, extendable by 45 more days with notice.

7. Additional Service Terms
Rescheduling Policy: Virtual sessions require 48 hours’ notice; onsite meetings (e.g., Block 9 Orange Case) require 2 weeks’ notice. Contact support@block9.app (mailto:support@block9.app) to reschedule, subject to availability—see our Refund & Rescheduling Policy.

Shipping: Most merchandise ships via Printify vendors (2-4 weeks estimated); some items may be hand-delivered during onsite engagements. Affiliate products (e.g., Amazon, SoloSatoshi LLC, Ryder) ship per their policies—see our Shipping Policy.

Gift Cards: Non-refundable, expire one year from purchase; unused balances are non-redeemable post-expiration.

8. Disclosure Statement and Limitations
Educational Purpose Only: Information from our Site, services, merchandise, and materials (e.g., slide decks) is for informational and educational purposes only. It’s not a recommendation to buy/sell securities or financial instruments, nor an offer/solicitation to do so. We don’t provide financial advice; consult a qualified professional for financial decisions.

Confidentiality: Our content is proprietary and confidential. Unauthorized copying, redistribution, or sharing without written consent from Block9 LLC may result in legal action.

Limitation of Liability: Block9 LLC, its affiliates, officers, directors, employees, and agents aren’t liable for losses or damages from using our services, Site, merchandise, or materials, including:
Losses from blockchain interactions (e.g., sending crypto to wrong addresses), as users execute all actions—we provide guidance only.

Security breaches or errors beyond our control, including user system breaches during/after our services.

Issues with third-party services (Shopify, Google, Printify, Apple Pay, Visa, PayPal, Stripe, Amazon, SoloSatoshi LLC, Ryder), affiliate products, or resold/custom items not manufactured by us (e.g., Printify defects).

Users are responsible for securing their systems, wallets, and information using best practices, as we can’t monitor or manage their actions.
By engaging with us, you acknowledge and agree to this disclosure.

9. Contact Us
For questions about this CCPA Notice, privacy, or our offerings:
Support Email: support@block9.app (mailto:support@block9.app) (general/CCPA inquiries)

Sales Email: sales@block9.app (mailto:sales@block9.app) (service/sales questions)

Mail: Block9 LLC, PO Box 202, Barnhart, MO 63012

10. Changes to This Notice
We may update this notice as our operations evolve or laws change. Check www.block9.app for the latest version, effective as of the date above.